We are patient focussed and committed to looking after all your health needs.
Moulton Medical Centre is situated between Holbeach and Spalding and patients who live in the villages between these two towns are welcome to register with us.
Our Practice has a history of providing high quality patient care, QOF performance and a good CQC rating. Both our clinical and administrative teams work together as ONETEAM to provide our patients with the care and support they need at the right time.
As a patient you have the right to:
- Be registered with a named doctor, all our patients have a named accountable GP, although you may have to see any of our doctors.
- Receive appropriate drugs and medicines.
- Be referred for specialist or second opinion if they and GP agrees.
- See your medical records or a copy, subject to certain laws.
- Know that by law, everyone working for the NHS must keep the contents of your medical records private.
With these rights come responsibilities for our patients. That means:
- you must be courteous to staff at all times
- to ensure you are as prompt as possible for all appointments
- to be responsible for cancelling appointments in adequate time.
- to order your repeat medication in good time to prevent you running out
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. You can use the NHS App to view your medical records or you can ask our receptionists to obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Patients can call our Practice Monday to Friday between 08.00-11.00 to request a telephone call back. We do not have a limit on how many patients we speak to each morning – we ask however that you ensure you are available to accept our call.
Our Care Navigation team will ask you some details about the reason for the requested call back so that they can direct your request to the most appropriate clinician.
Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/dressings, removing stitches, immunisations etc.). Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and Asthma. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate person). Our Care Navigation team will be able to advise whether a nurse appointment is appropriate.
We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on coordinating care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care. Your GP may also be willing to continue to care for you, or a number of GPs may provide services for the residents of local care homes.
Statement of Purpose
Under the Health and Social Care Act 2008, every registered provider must have a Statement of Purpose.
Mission Statement
To improve the health, well-being, and lives of those we care for.
Vision
To work in partnership with our patients and staff to provide the best Primary Care services possible, working within local and national governance, guidance, and regulations.
Aims and Objectives
- Quality Service Provision: To provide the best possible quality service for our patients within a confidential and safe environment.
- Respect and Courtesy: To show our patients courtesy and respect at all times, irrespective of ethnic origin, religious belief, personal attributes, or the nature of the health problem. We treat all our patients as individuals and with the same respect we would wish for ourselves and our families.
- Patient Involvement: To involve our patients in decisions regarding their treatment and to be transparent in the care we provide.
- Health Promotion: To focus on the prevention of disease by promoting good health and well-being to our patients through education and information.
- Collaborative Care: To work in partnership with other healthcare professionals in the care of our patients to tackle the causes of ill health and provide treatment.
- Patient Engagement: To encourage our patients to get involved in the practice through both the Patient Participation Group and the annual survey.
- Staff Training and Support: To ensure that all members of the team have the right skills and training to carry out their duties competently.
- Staff Protection and Support: To take care of our staff by offering them support to do their jobs and protect them against abuse.
- Zero Tolerance of Abuse: To maintain a zero-tolerance policy against all forms of abuse.
- Financial Responsibility: To operate on a financially sound basis, ensuring sustainability and continued provision of high-quality services.