About our Practice

As a patient you have the right to:

• Be registered with a named doctor, all our patients have a named accountable GP, although you may have to see any of our doctors.
• Receive appropriate drugs and medicines.
• Be referred for specialist or second opinion if they and GP agrees.
• See your medical records or a copy, subject to certain laws.
• Know that by law, everyone working for the NHS must keep the contents of your medical records private.

With these rights come responsibilities for our patients. That means:

1. you must be courteous to staff at all times
2. to ensure you are as prompt as possible for all appointments
3. to be responsible for cancelling appointments in adequate time.
4. to order your repeat medication in good time to prevent you running out

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. You can use the NHS App to view your medical records or you can ask our  receptionists to obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Patients can call our Practice Monday to Friday between 08.00-11.00 to request a telephone call back.  We do not have a limit on how many patients we speak to each morning – we ask however that you ensure you are available to accept our call.

Our Care Navigation team will ask you some details about the reason for the requested call back so that they can direct your request to the most appropriate clinician.

Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/dressings, removing stitches, immunisations etc.). Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and Asthma. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate person). Our Care Navigation team will be able to advise whether a nurse appointment is appropriate.

We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on coordinating care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care. Your GP may also be willing to continue to care for you, or a number of GPs may provide services for the residents of local care homes.